How do you make one?
What happens in an outcome improvement process?
These are some of the burning questions people from around Scotland have been asking us over the last couple of years.
We've created a Frequently Asked Questions document and webpage to answer these questions in an engaging and easier-to-understand way.
So, for instance, in answer to the first question, participation requests are a new way for people to have their say about what improvements they would like to see made to public services they use.
Visit the new participation request FAQ webpage to see if your questions are answered