Share your experience
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Participation Request Resource Pack
Guides, tools and templates to make the most out of PRs
Guides, tools and templates to make the most out of PRs
Reflecting
/This guide helps you to think about whether your participation request has led to an outcome you are satisfied with and what lessons you have learned form the process
Read MoreMaking communities aware of their rights→
/Argyll and Bute Council are a PSA who actively promoted Participation Requests on an on-going basis, seeing them as one of the ways that communities can ask to get involved in working with the Council to improve how services are delivered.
Read MoreThe decision notice - support to submit a valid request
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Families into Sport for Health (FiSH) used a participation request, in 2017, to further their campaign to pilot Sunday opening hours of a local sports centre. Among other things, this case study demonstrates that even if the initial request cannot be validated because the group haven’t set out a clear outcome, it shouldn’t be declined. Instead, the group should be advised why their request isn’t valid and given time and support to help them make a request.
Read MoreThe decision notice - accepting a request and offering ongoing support→
/In 2023, Luing Community Council (LCC) made a Participation Request to Argyll and Bute Council to be involved in discussions around improving the ferry service to better meet the education, work, business, health and social care needs of islanders. In this instance, the public service authority’s community development team offered support in making and participating in the request.
Read MoreThe decision notice - refusing a request due to group being ineligible→
/The Joint Forum of Community Councils in West Lothian made a participation request to West Lothian Council concerning waste services throughout West Lothian in 2022. This case study shows how a request can be refused if a public service authority doesn’t consider the group an eligible community participation body.
Read MoreThe decision notice - refusing a request on the basis that group could use pre-existing engagement channels→
/St. Andrew’s Research Group made a Participation Request (PR) to NHS Fife to improve health and wellbeing for the people of St. Andrews and North-East Fife, specifically relating to health provision at St. Andrews Community Hospital. It was refused in March 2023 on the basis that the board felt that channels already existed through which the group could engage with locality stakeholders on the issues.
Read MoreA successful outcome improvement process – People First (Scotland) and Fife HSCP
/In early 2022, People First (Scotland) submitted a Participation Request to Fife Health and Social Care Partnership to open discussion around the reduction and closure of local community based services and the impact of limited support. This request resulted in unintended outcomes, where the public service authority invited the group to engage in long-term decision-making processes.
Read MoreA successful outcome improvement process - Scottish Borders SDS and Borders Council
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Scottish Borders SDS Forum is a group of people with lived experience of self-directed-support (SDS) in the Scottish Borders. In May 2019, the forum made a participation request to Scottish Borders Council after the local authority decided to introduce pre-payment cards without adequate consultation. The case study outlines who they were able to contribute to the Outcome Improvement Process.
Read MoreA successful outcome improvement process - Tillydrone Flat Association and Aberdeen Council
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In 2019, Tillydrone Flat Association submitted a participation request to Aberdeen City Council in order to prevent the relocation of the Tillydrone Community Flat to a new community campus. In this instance, the group felt that a Participation Request gave them a way to engage with the PSA in a way that wouldn’t have been possible otherwise, and which led to a positive outcome.
Read MoreModifying the outcome improvement process - Elie & Earlsferry Community Council→
/In 2024, Elie & Earlsferry Community Council (EECC) made a Participation Request to Scottish Rural College (SRUC) to improve the educational outcomes for SRUC students in Fife through improved access to local land-based courses at Elmwood College and contribute to the redesign of the educational offerings at Elmwood College. The case study demonstrates how community bodies can propose modifications to the suggested Outcome Improvement Process.
Read MoreSetting the scene
/Participation requests are just one way to have a say in how to improve services. This guide explains what participation means and gives some pointers for the best way to do it.
Read MoreLessons learned from the outcome improvement process
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Portobello Community Council used a participation request in 2015, as part of the community's wider effort to increase their involvement in the sale of the Westbank Street land, known locally as the ‘Pitz’. The community group in this scenario found the initial application process easy and straightforward, but that the outcome improvement process could have been more productive if the PSA had recognised what they could bring to it.
Read MoreNarrated Presentations – videos with audio, captions and BSL
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These three narrated presentations take you through what participation requests are and how to use them. We also provide some real life examples and activities to get you started on making one.
Read MoreWhat the legislation says
/An introduction to what the legislation says about the outcome imporvement process, which is the discussions that are set up as a result of your participation request being agreed to.
Read MoreText for Braille
/This format is suitable for English to braille conversion
Read MoreJargon buster
/The participation request form asks you a list of questions. There are some terms that you may not have heard before. This quick jargon buster explains what they mean.
Read MoreFilling in the form
/This quick guide takes you through the participation request form step-by-step as well as giving you some tips for finding the form and what to do if you can’t find it.
Read MoreWhere do we want to be?
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The participation request form asks you for the outcome you want to improve. This quick guide explains what an outcome is and helps you to think about the outcomes that are relevant to your participation request.
Read More