Learning

It is important to reflect on your request and the Outcome Improvement Process. You may have put a lot of hard work into the participation request process, and it’s important to learn from what has been achieved, and what you would hope to build on or do differently in future.

The legislation and regulations also set out how public service authorities should report on participation requests, including what improvements were made as a result of the outcome improvement process. You can read more about what the legislation requires in the Scottish Government’s statutory guidance for participation requests. See the final page of the guidance, on ‘reporting’.

Click on any of the links below to make use of our resources:

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Reflecting

This guide helps you to think about whether your participation request has led to an outcome you are satisfied with and what lessons you have learned form the process

Reporting

This guide summarises the different ways that Public Service Authorities (PSAs) have to report on Participation Requests and when they should seek the views of community participation bodies (CPBs)to create reports.

Going forward

This guide helps you to think about the next steps to take, whether or not your participation request has led to an outcome you are satisfied with.

Links to more information

The LEAP framework is designed to support a partnership approach to achieving change and improvement in the quality of community life.
Evaluation Support Scotland have useful guides to outcomes on their website.
Argyll and Bute Council’s Community Toolkit has some useful resources on monitoring and evaluating the delivery of outcomes and community engagement processes.
The Social Studios Participation Request Toolbox has an excellent Reflection and Feedback section, with a selection of interactive tools to help capture and share learning from participation requests.