National Standards for Community Engagement

The National Standards for Community Engagement set out best practice guidance for engagement between communities and public agencies.  The standards were:

  • commissioned by the Minister for Communities, through Communities Scotland
  • developed by SCDC from the experience of communities and agencies with extensive participation of over 500 community and agency representatives
  • published in 2005 with endorsement by the Scottish Executive, the Convention of Scottish Local Authorities, Scottish Enterprise and Highlands and Islands Enterprise, NHS Health Scotland, the Association of Chief Police Officers and many others

SCDC was the delivery organisation for the National Standards for Community Engagement Support Programme 2005/2007. 

At the current time we can offer additional training to partnerships, community organisations or individual agencies and providers to allow them to develop an understanding of how to implement good practice in engaging with communities at a local level, and how to evaluate and measure the impact of engagement.  (see our Training and Consultancy Services)

 The National Standards for Community Engagement are a good practice tool:

  • developed through community and agency engagement
  • tested in practice
  • setting out mutual commitments between agencies and communities
  • promoting equality
  • celebrating diversity
  • building skills and confidence
  • providing indicators of best quality performance
  • driving continuous improvement
  • embedded at the heart of what government promotes in Scotland

 The 10 National Standards for Community Engagement

Click on each individual Standard for relevant indicators:

The Involvement Standard
We will identify and involve the people and organisations with an interest in the focus of the engagement.

The Support Standard
We will identify and overcome any barriers to involvement.

The Planning Standard
We will gather evidence of the needs and available resources and use this to agree the purpose, scope and timescale of the engagement and the actions to be taken.

The Methods Standard
We will agree the use methods of engagement that are fit for purpose.

The Working Together Standard
We will agree and use clear procedures to enable the participants to work with one another efficiently and effectively.

The Sharing Information Standard
We will ensure necessary information is communicated between the participants.

The Working With Others Standard
We will work effectively with others with an interest in the engagement.

The Improvement Standard
We will develop actively the skills, knowledge and confidence of all the participants.

The Feedback Standard
We will feedback the results of the engagement to the wider community and agencies affected.

The Monitoring and Evaluation Standard
We will monitor and evaluate whether the engagement meets its purposes and the national standards for community engagement.

Download the National Standards for Community Engagement