Learn how to resolve conflicts in your community!

Mediation Skills Course, The Albany Centre, Glasgow

October and November 2012

The Scottish Community Mediation Centre is combining with Scottish Community Development Centre to present a five-day course on mediation and resolving conflict constructively. The course is an opportunity for anyone who has to deal with local conflicts to learn practical and effective skills in helping people find common ground and a mutually-agreed way forward.

What can I expect from the course?

The first two-day section looks at where conflict arises, how it affects us and techniques for managing it constructively. You will learn how to identify different sources of conflict and how to turn conflict into agreement.

You will then complete a brief home study exercise where you will learn about the social, legal and ethical contexts of mediation in Scotland and beyond and about different models of mediation.

This is followed by three days of practice in direct mediation skills, from first contact with potential clients to handling a mediation meeting. You will have the opportunity in a relaxed and supportive environment to learn all the basic skills a mediator needs to begin to practice successfully. Participants are expected to attend the whole course and complete the exercises.

Who can take part and what will it cost?

The course is open to active members and staff of community groups, community organisations and community projects. The cost is £225 for the whole course, including a light lunch and refreshments.  The fee is being kept to a minimum and covers only venue hire, catering and direct administration costs.

About the course

The course is accredited under the Scottish Community Mediation Network Mediator Accreditation Scheme, and is approved training for the purposes of the Scottish Mediation Register. It is also approved by Learning Direct Scotland and the Royal Environmental Health Institute for Scotland.

The main trainer is Ian McDonough, a past Chair of both Mediation UK and Scottish Mediation Network. Ian has written extensively about mediation and is a qualified and very experienced mediator and trainer. 

SCDC is pleased to support the provision of this course as part of its aim to improve the quality of community life in Scotland.


Booking your place and further information

The course commences on Friday 12th October and continues on Fridays 19th and 26th October and 2nd November, concluding on Monday 5 November. To apply for a place please complete and return the form by Monday 17th September, at: